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-Reduces days in AR -Ease of Use -Increased Cash Flow PATIENT STATEMENT -Customized content -Choice of form and color -Inteli Print -Personalized -Enhance Patient Satisfaction -Promotional Space REMOTE OFFICE -Reduce Labor -No Voice Mail -Shortened Wait Time -Free up Space -Extended Hours -Enhance Patient Satisfaction CUSTOMIZED VOICE -Reduce Bad Debt -Solve Patient Concerns -Increase Cash Flow -Free up Space EMAIL NOTIFICATION -Reduce Days in AR -Eliminate Postage -Increase Cash Flow -Click & Pay from email VIRTUAL OFFICE -Total Solution -E-Statements -On Line Bill Pay -On Account Review -Email Customer Service |
Pay Bills with a Click? More Americans are doing it. According to a 2006 Harris Interactive Poll, the gap between the number of bills paid by check and the number of bills paid on line has closed. Given the trend, Web payments should surpass checks over the next year. |
Customized VoiceAre your Patients' ignoring your statements? With Brennan & Pike you can incorporate Live-Customized Phone Calls to select Patient Populations. Utilizing the Intelligent Patient Communication System (IPCS) from Brennan & Pike, the system will customize the call script based on the age of the account, financial class, patient demographics. The system will consolidate all accounts for each guarantor to ensure one polite and friendly call.Our highly trained and professional Customer Service Representatives will be able to answer any questions that may be causing a barrier to resolving the account. We often discover missing or inaccurate insurance information in time to submit a claim, helping you create a satisfied patient. Based on your criteria, our representatives will arrange Free Care Applications, Budget Payment arrangements, and of course payment in full. All phone calls are recorded and notated into the IPC System. Each night the system generates an electronic file containing telephone attempts, bad phone numbers, phone conversations, payment arrangements, and new insurance information. This file may then be uploaded into your system so that your staff will always have first hand knowledge of our progress to resolution. In addition to the data file that is produced, the IPC System generates a flexible Action Report which provides important information learned during the telephone call. Acting on this information creates an ROI for the hospital and a satisfied patient. The report may be sorted in several ways depending on which will be the most effective for your organization. In addition to all of the above; the IPCS is integrated into our Telephony System, which gives you the option of recording phone conversations with your patients. The IPC System digitizes the conversation to a data file, which allows you to play or store the recording on any computer. Should you desire, you also have the ability to listen remotely to phone conversations with your Patients, right from convenience of your office. |