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-Reduces days in AR -Ease of Use -Increased Cash Flow PATIENT STATEMENT -Customized content -Choice of form and color -Inteli Print -Personalized -Enhance Patient Satisfaction -Promotional Space REMOTE OFFICE -Reduce Labor -No Voice Mail -Shortened Wait Time -Free up Space -Extended Hours -Enhance Patient Satisfaction CUSTOMIZED VOICE -Reduce Bad Debt -Solve Patient Concerns -Increase Cash Flow -Free up Space EMAIL NOTIFICATION -Reduce Days in AR -Eliminate Postage -Increase Cash Flow -Click & Pay from email VIRTUAL OFFICE -Total Solution -E-Statements -On Line Bill Pay -On Account Review -Email Customer Service |
Pay Bills with a Click? More Americans are doing it. According to a 2006 Harris Interactive Poll, the gap between the number of bills paid by check and the number of bills paid on line has closed. Given the trend, Web payments should surpass checks over the next year. They Click - You Save A typical 300 Bed Hospital will receive approximately 400 Customer Service Calls per day. A reduction in customer service calls of only 25% will produce 100 less calls. Based on conservative studies, the average cost to handle a call is $5.00. If Customer Service reduces its' call volume by 25%, you will yield a savings of $500 daily or $10,000 monthly. |
Patient Statements (Easy Bill)Brennan & Pike's foundation is the utilization of its proprietary Intelligent Patient Communication System. The IPCS allows Brennan & Pike to integrate voice, print and electronic communications to the Patient in a clear, concise, and friendly manner. What sets the tone in the Patient Communication Cycle is the initial self pay statement your Patient Receives. Utilizing the guidelines initiated by HFMA’s Patient Friendly Billing Project, Brennan & Pike merges all data components into a highly customized printed statement uniquely designed for the specific needs of its' clients.Patient LettersIntelligent Patient follow up letters utilize a customized matrix and are designed to keep your patient apprised to their current status of their self pay responsibility. From customized thank you letters on partial payments through final notification prior to assignment to bad debt, each letter is designed to be clear, concise and friendly.The Easy Bill from Brennan & Pike includes:
Sample Statement |